Refund policy

Refund & Warranty Policy

At E-Scooter Parts Australia, we are committed to supplying quality electric scooter parts and accessories with reliable service and support. Please review our refund and warranty policy before placing your order.

Change of Mind Returns

We do not accept returns or provide refunds for change of mind purchases.

This includes:

  • You no longer require the item

  • You purchased the incorrect part

  • The item is not compatible with your scooter

  • You ordered the wrong model, size, colour, or specification

  • You changed your mind after purchase

Customers are responsible for checking product compatibility before ordering. If you are unsure whether a part will fit your scooter, please contact us before purchasing and our team will assist you where possible.

Incorrect Item Purchased

If an incorrect item is purchased due to customer selection error, we are unable to offer refunds or exchanges.

Before purchasing, please ensure:

  • The part matches your scooter make and model

  • The specifications and measurements are correct

  • The product is suitable for your intended application

We recommend contacting us before purchase if you require assistance confirming compatibility.

Manufacturing Defects Warranty

All products purchased from E-Scooter Parts Australia include a 30-day warranty against manufacturing defects from the date of purchase.

If your item develops a genuine manufacturing fault within this period, please contact us with:

  • Your order number or proof of purchase

  • Photos or videos showing the issue

  • A description of the fault

Once assessed, we will determine the appropriate resolution, which may include a replacement item or other suitable remedy.

Warranty Does Not Cover

The 30-day warranty does not cover:

  • Incorrect installation or fitting

  • Damage caused by installation errors

  • Normal wear and tear

  • Accidental damage

  • Impact damage or misuse

  • Water damage

  • Modification or alteration of parts

  • Damage caused by incorrect use or installation

  • Parts damaged during assembly or adjustment

Installation Responsibility

Electric scooter parts must be installed correctly to ensure safe operation. Customers are responsible for ensuring parts are correctly fitted.

If you are unsure about installation or compatibility, we recommend seeking assistance from a qualified electric scooter repair technician.

Australian Consumer Law

This policy is provided in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any consumer guarantees that cannot be excluded under Australian law.

Contact Us

If you believe your item has a manufacturing defect, please contact E-Scooter Parts Australia as soon as possible. Our team will work with you to assess the issue and provide assistance where a genuine product fault is identified.

E-Scooter Parts Australia — Quality parts. Reliable support. Keeping riders moving.