Shipping policy

Shipping Policy

At E-Scooter Parts Australia, we provide reliable delivery of electric scooter parts and accessories across Australia. Our goal is to make ordering replacement parts simple, affordable, and convenient for all riders.

Free Shipping Australia-Wide

We offer FREE SHIPPING across Australia on all orders.

There are no additional shipping charges at checkout for standard delivery.

Order Processing

  • Orders are processed during business hours, Monday to Friday.

  • Orders are typically dispatched within 1–3 business days after payment has been received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Tracking information will be provided once your order has been dispatched where available.

Delivery Timeframes

Estimated delivery timeframe:

  • Standard delivery: Approximately 1.5–2 weeks

Delivery times may vary depending on your location, courier network, public holidays, weather conditions, and other circumstances outside our control.

Please note that delivery timeframes are estimates only and are not guaranteed delivery dates.

Tracking Your Order

Once your order has been dispatched, tracking details will be provided where available. Customers are responsible for monitoring their delivery using the tracking information supplied.

Please ensure your shipping address is correct before completing your purchase. Address changes may not be possible after an order has been dispatched.

Lost or Damaged Parcels

E-Scooter Parts Australia is not responsible for delays caused by shipping providers once an order has been dispatched.

If your parcel is lost or arrives damaged:

  • Contact us as soon as possible

  • Provide your order details and supporting information

  • We will assist in resolving the issue with the shipping provider where applicable

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

If an order cannot be delivered due to incorrect address information, additional charges may apply for re-delivery.

Local Pickup

Local pickup is not available. All orders are shipped directly to the delivery address provided at checkout.

Contact Us

If you have any questions regarding shipping, delivery times, or your order, please contact E-Scooter Parts Australia and our team will be happy to assist.

E-Scooter Parts Australia — Quality parts. Free delivery. Keeping riders moving.